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When consumers want to access their medical records, they want to be charged a fair price that falls within the guidelines set by federal and state consumer protection laws. HealthPort Technologies LLC found out that overcharging consumers for access to medical records comes with a steep legal price.
On May 10, 2017, a judge preliminarily approved a settlement in a class action lawsuit filed against HealthPort Technologies LLC, which has assumed the new name of CIOX technologies LLC. The class action lawsuit asserted that HealthPort Technologies charged unwarranted fees to several consumers who paid the company to receive copies of their medical records.
According to court documents, the primary plaintiff of the class action lawsuit filed documentation in August of 2012 claiming HealthPort/CIOX charged more than 25 cents per page for consumers to access their own medical records. The lead plaintiff declared the fees exceeded typical charges for copies of medical records and that HealthPort/CIOX violated a number of Florida administrative codes.
The terms agreed to by both parties in the class action settlement requires HealthPort/CIOX to compensate all eligible class members for the amount overcharged, as well as interest on the amount overcharged. In addition to compensation, the defendant must also change its business practice of overcharging consumers for copies of their medical records. HealthPort/CIOX continues to deny the charges filed by the primary plaintiff, but the company agreed to the class action settlement to avoid the uncertainty of prolonged litigation.
What You Need To Know About The Florida HealthPortCIOX Medical Record Fee Class Action Lawsuit and Settlement
According to class counsel, eligible class members of the HealthPort/CIOX class action settlement “include patients of physicians or a practice licensed under Florida law and who, since March 9, 2009, made a request through a legal representative to the physician’s office for copies of your medical records, and you were billed by HealthPort/CIOX at charges that exceeded 25 cents per page after the first 25 pages, and you paid for those charges.” The potential award is a complete refund for the excess charged in medical record fees, plus interest on the overcharged amount of 4.78%. Class members calculate the refund by using the formula presented on the class action settlement claim form. Qualifying class members must submit the class action settlement notice ID along with the submission of a valid and timely claim form.
Eligible class members have until October 9, 2017 to submit a valid claim form. The judge presiding over the case Allen v. HealthPort Technologies LLC, Case No. 12-013154, in the Circuit Court of the Thirteenth Judicial Circuit in and for Hillsborough County, Florida scheduled the final hearing on August 21, 2017. To learn what transpired at the final hearing, visit the class action website www.HealthPortClassAction.com. Class counsel consists of J. Daniel Clark from Clark & Martino PA, while Robert V. Williams of Burr and Forman LLP handles defense counsel responsibilities.