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The Federal Trade Commission (FTC) recently issued a press release that stated about $10 in rebates are ready to be paid out as a result of a class action settlement worked out by Advanced Tech Support and the FTC. Also referred to as Inbound Call Experts LLC, Advanced Tech Support reached the class action settlement to resolve numerous allegations that the company operated a fraudulent telemarketing scam. The telemarketing scam mislead consumers into believing they needed Advanced Tech Support services, when in fact, consumers did not need the additional services.
According to FTC documents, Advanced Tech Support promoted the company’s tech support products and services via search results, online advertisements, and collaborations with software developers. The company pressured consumers to buy tech products and services that often ran into the hundreds of dollars per household. FTC officials claim in the class action lawsuit that Advanced Tech Support told customers they had viruses and malware infecting customer computers.
With a Florida federal court finalizing the settlement in December of 2016, Advanced Tech Support must pay back nearly $10 in refunds to the customers they defrauded. Additional terms of the class action settlement require Advanced Tech Support to stop misrepresenting material facts in the marketing of company tech products and services. Under the terms of the class action settlement, Advanced Tech Support can no longer partner with any company that offers lead generation services.
The FTC has informed affected eligible class members of the Advanced Tech Support settlement by sending email notices. Originating at the government email address firstname.lastname@example.org, the emails include a claim number and personal identification number that qualifying class members submit with a valid and timely claim form. Class members who are wary of clicking the email link can claim a refund by calling the class action settlement administrator at 1-877-793-0908.
What You Need To Know About The Advanced Tech Support FTC Enforcement Action
According to the FTC, eligible class members “include persons who bought tech support products and services from Advanced Tech Support, also known as Inbound Call Experts, between April 2012 and November 2014. As of early September 2017, the FTC has not released information that pertains to the potential class action settlement award. The proof of purchase includes the claim number and personal identification number sent by email to eligible class members. Class members have until October 27, 2017 to submit a valid claim. The judge who granted preliminary approval for the class action settlement case Federal Trade Commission, et al. v. Inbound Call Experts LLC, et al., Case No. 9:14-cv-81395, in the U.S. District Court for the Southern District of Florida did not schedule a final hearing, as the court authorized the settlement on December 19, 2016. The class action website www.ftc.gov/enforcement/cases-proceedings/refunds/advanced-tech-support-refunds presents the list of attorneys representing the FTC and Advanced Tech Support.