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Both parties have reached a settlement for a class action lawsuit alleging Green Dot prepaid debit cards and Green Dot Walmart MoneyCards experienced much longer than expected service disruption, which meant the class members were unable to access money in their accounts. According to court documents, technical issues triggered the service disruptions during the conversion of a processor
The Green Dot class action lawsuit charges Green Doth with signing an agreement with Walmart International Incorporated that made MasterCard the new card processing provider for Green Dot. As part of the conversion process, Green Dot informed customers about a 12-hour period when they could not access accounts. Lead plaintiffs assert the service disruption lasted more than one week, with nearly 60,000 customers affected. “During the service disruption, plaintiffs and class members were unable to spend or withdraw their funds in their respective Green Dot Prepaid Card accounts needed for the basic necessities of life, such as food, clothing and shelter,” the Green Dot class action lawsuit claims.
Green Dot agreed to the class action settlement, but the company continues to deny all of the allegations made by the primary plaintiffs.
What You Need To Know
Class counsel has stated that eligible class members for the Green Dot settlement “include card holders who attempted but were unable to use their Green Dot-issued MasterCard-processed cards to access their account funds between May 15, 2016 and May 22, 2016 because of the service disruption.” Class members have until September 26, 2017 to opt out of the settlement or dispute any part of the agreement. The potential reward is a waiver of the monthly account maintenance fee up to a maximum of $750. Eligible class members must send documentation to receive the maximum benefit of $750. Undocumented class members might qualify for a reward up to $100.
Terms of the settlement do not require class members to submit claim forms. However, you must provide documentation that you had one of the two Green Dot accounts mentioned in the settlement. Eligible class members who decide to file claim forms have until December 2, 2017. The judge presiding over the case called Lewis, et al. v. Green Dot Corporation, et al., Case No. 2:16-cv-03557, in the U.S. District Court for the Central District of California has scheduled the final hearing on November 2, 2017. To learn more about what happened at the final hearing, visit the class action settlement website at www.GreenDotServiceDisruption.com.
Attorneys from Girard Gibbs LLP, Morgan & Morgan, McCune Wright Arvelo LPP, and the Law Office of Jean Sutton Martin PLLC represent the class counsel. Paul Brown from Paul Hastings LLP handles the legal responsibilities for the defense counsel.