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Lead plaintiff Douglas Lynch filed the Motorola warranty claims class action lawsuit in April of 2016. Lynch alleged the 360 smart watch he purchased from Motorola endured a cracked plate located on the back of the watch. The primary defendant claimed the cracked back plate suddenly occurred less than one year after he bought the watch. After sending Motorola the defective 360 watch, Lynch asserted he received a low-quality replacement watch. He stated in the class action lawsuit that delays and mixed messages over the course of several weeks forced him to buy a new watch from one of Motorola’s competitors.
The class action lawsuit claimed numerous other Motorola customers suffered the same frustrating experience of attempting to get Motorola to honor the warranty issued for the 360 watch. Unreturned phone calls and unfulfilled promises prompted the filing of the class action lawsuit.
Terms of the Motorola class action settlement require Motorola to pay benefits to eligible class members depending on the type of trouble each customer had trying to get Motorola to honor the company’s warranty obligations
What You Need To Know About The Motorola Cell Phone and Smart Watch Warranty Claims Class Action Settlement
The Motorola warranty claims class action settlement has created a damages class and injunctive relief class. Eligible members of the damages class include “all persons who submitted their device for repairs under a valid warranty claim between Nov. 1, 2012 and Aug. 14, 2017 and meet at least one criterion.”
The four criteria used to determine damage class member eligibility include Motorola customers who experienced one of the following:
- Had an Advance Exchange Program security deposit that Motorola charged but was never released
- Motorola failed to ship a replacement device within 10 days of receiving the Advance Exchange Program Fee
- Motorola failed to ship a replacement device within 20 days of receiving the original device
- The device owner never received a repaired device, a replacement device, or a refund
The injunctive relief class covers United States customers who bought a Motorola cell phone or smart watch between November 1, 2012 and August 14, 2017. Class members have until December 6, 2017 to opt out of the class action settlement or contest any of the agreement provisions.
Qualifying class members must submit a valid claim form by December 6, 2017. The judge who granted preliminary approval of the Motorola class action settlement case Lynch, et al. v. Motorola Mobility LLC and Lenovo (United States) Inc., Case No. 1:16-cv-04524, in the U.S. District Court for the Northern District of Illinois has scheduled the final hearing on December 21, 2017. Find out what happened at the final hearing by accessing the class action website www.MotorolaWarrantyClassAction.com. The class action settlement website presents a breakdown of how the potential award distributes to eligible class members.